Managed IT Services are an investment, and like any other investment, it’s natural to think about the potential return. There are a lot of advantages to Managed IT Services that directly result into cost savings. Managed IT Services can assist companies in achieving a variety of corporate goals.
Managed IT Services, as offered by leading IT solutions firms like The Digital Group, Atos and Hexaware, assists firms in ensuring that the necessary people and resources are allocated in the most efficient manner possible, resulting in financial gains. Improving customer happiness, investing in new resources, optimizing the use of existing resources, and refining an organization’s agility are all tasks that Managed IT Services may help with. Here are a few examples of how Managed IT Services can help businesses save money.
1] Access to a Team of Experts
It’s common knowledge that time is money. IT issues stymie productivity and cause initiatives to stop. When an enterprise needs to invest more time in attempting to resolve IT issues, it is nothing but money wasted. When you choose Managed IT Services, your staff won’t have to wait for someone to solve their technical issue before they can get back to work. Instead, you’ll have instant access to an expert who can solve your problem and get your company back on track, typically in minutes.
2] No Huge Initial Investment Required
Managed IT Services can help you recoup some of your technological expenditure. Rather than paying thousands of dollars up front for gear and software, you pay for the service on a monthly basis. You don’t have nearly as many resources tied up in managing your business technology because the service is an operational expense rather than a capital outlay. Furthermore, updating to new software is included in your plan, so you won’t have to pay extra to keep your equipment up to date.
3] Scalable without Too Much Investment
Your company’s support system will need to expand as well. You may scale your business up or down with Managed IT Services with nothing more than a simple conversation with your supplier. Managed IT Services provide the most flexibility, with the ability to expand and contract dependent on your business needs.
4] Boost in Productivity
As business owners and IT directors, you rely on technology to boost productivity and streamline operations. When your technology fails to do so, you have a problem. You lose money whenever your users are unable to work. Enterprises may reduce server and network downtime by more than 85% by utilizing Managed IT Services.
5] Reduction in Infrastructure Expenses
Switching to a Managed IT service can help you save money on your infrastructure in a variety of ways. When a Managed IT company manages your infrastructure, you can use their data centers to reduce the amount of infrastructure you have on-site. You save money not only on the hardware, but also on the energy it consumes and the space it takes up.
Using Managed IT Services can help a company’s bottom line, whether it’s a small or large company. Monthly expenditures will be consistent, with the option to scale as needed, rapid access to specialists, and no need to invest a large portion of the money on infrastructure. The advantages of Managed IT Services may be exactly what a company requires to advance to the next level.
Time is crucial in these stimulating economic times. Efforts made to stop churn today could make or break your business performance for the upcoming years. You need to know what your customers want and need.
Click here to know more about churn reduction
The success of your business is directly proportional to the success of your customer. If your clients succeed using your product, they’ll continue using your product, and thus, your business will succeed. Customer Success is all about: ensuring your customers attain their desired outcome while using your product.
Additionally, Customer Success informs strategy; it helps companies understand the customer lifecycle and experience better so they can improve it.
Alternatives to Customer Success platform
Saas businesses have already tried alternatives like an intercom.
This is a modern take on the various reactive support channels that exist. They offer a chat system that can be driven based on the user product adoption behavior.
Why does it fail?
But it fails when this automated campaign breaks; there is no hand-off to the customer success manager. The CSM is nowhere aware that he/she needs to intervene and help the customer achieve the value that he is looking for. Companies using intercom have a campaign completion rate of 2% -5 %. The rest 95% of customers cannot be left out.
In the subscription economy, the customer has the power to fire the vendor. The main objective of customer success technology is to make sure that 100% of the customers are benefitting and are able to get the value that they had asked for when they signed up for your product/service. And to achieve this, it’s here that you need to equip your customer success manager with a customer success platform.
Advantages of Customer Success platforms over the alternatives
The Customer Success platform will enable the CSM to lay out a very systematic, thorough process for the customer to derive the value he is looking for. Be it Onboarding Playbook, new feature adoption playbook, setting up risk alerts, or health scores. This will help the CSM to guide the customer and be more proactive in their support. The customer success platform has more thought-through defined workflows that can help the CSM to guide the customer in their ideal customer journey crafted. Supported by the right customer success tool, you and your team can predict churn, reach out to customers just at the right time, improve retentions, increase upsells and expansions and do a lot more.
Having the right tools is essential to provide exceptional customer service. With Customer Success, you can focus your time on creating more loyal customers.
The idea of how businesses approach customer interactions and building relationships with them forms their CRM strategy. It involves collecting customer data and analyzing the history of customer interactions to provide better services and build better relationships with the customers to ultimately drive sales and revenue.
Why do you need a CRM strategy?
Without a proper CRM strategy, your customer information will be all over the place, and it’ll be hard to keep track of all the touchpoints and interactions you’ve had with particular customers. This leads to a drawn out sales cycle, with a generic and sub-par customer experience.
When you have a strong CRM strategy for your business, it allows you to build personal connections with customers, which in turn helps you identify their needs and requirements and provide them with personalized services.
Building great customer relations
Great customer relationships are based on the consistent and personalized experience offered by your organization, regardless of where a customer is in your sales cycle. This means that every team in your organization, from Marketing to Sales to Support must offer a consistent experience when interacting with a customer.
When your business is starting off and you’re managing all your customer information on spreadsheets, this may be viable, but not advisable. The amount of time spent on data entry could be better spent bringing in customers and closing deals. This becomes exponentially more complicated when you grow your business and expand your customer base. This is where CRM software comes into play.
There are several reasons why its users prefer the iOS platform and the devices they run on. Some prefer Apple’s pecky efficiency, better parental controls and reliable customer service and dependable hardware, while others claim that Apple devices are universally easier to use and offer a more user-friendly experience.
In terms of security, the iOS platform is famous for its “walled garden” approach. However, this belief has resulted in the consumer’s mistaken belief that Apple devices are immune to threats. This. While there are still more threats to be found on the Android platform, past malware and hacking incidents have proved that the iOS platform is not completely free from security and privacy risks.
Earlier this year, iOS devices were the latest poisoned pawns in a targeted attack called “Operation Pawn Storm,” an organized economic and political espionage campaign. According to the researchers, one of the two spy apps used can collect text messages, contact lists, pictures, geo-location data, installed app lists, among other things, from an iOS device. The said malicious apps can be obtained through social engineering tactics including phishing emails and outdated operating systems. Clearly, following past incidents, it shows that there have been several attempts to challenge Apple’s security measures.
Seven Tips for Better Mobile Security
From hacking fingerprint sensors to apps built for jailbroken iOS versions, cybercriminals will continue to find ways and means to enhance security and privacy. As such, it is important for you to know that loose safety habits can pose serious risks. Before that happens, here’s what you can do to strengthen your mobile security:
1. Keep your account secure: The lowest hanging fruit for any cybercriminal is your login credentials-Apple ID and password. Use strong and unique passwords that are difficult to understand. Ideally, choose passwords that don’t relate to any biographical details like your birthday or name.
2. Use relevant security apps: While you should take advantage of the built-in security features on iOS, you can improve security by using anti-theft apps like Find My iPhone. This app can help you locate your phone, track where or what it is, and remotely wipe data if you can’t recover the device. You can also use the two-factor identification option available on iCloud.
3. Don’t Jailbreak Your Device: Free stuff and more control is always a good idea, but jailbreaking your device also leaves it open to malicious elements. This is why iOS strictly controls the data and apps you allow. Jailbreaking your device also prevents you from updating your apps and iOS version, which allows you to avoid fixing bugs and vulnerabilities right away.
4. Know your apps: Always read and familiarize yourself with security settings and app permissions. Cybercriminals are keen on users who take it lightly and can easily hide malicious links or attachments that you may have unknowingly downloaded.
5. Connect to a secure network: Connect to a secure or private network as often as possible. Unsecured Wi-Fi networks can be used by attackers to intercept data through man-in-the-middle attacks.
6. Download from Official App Store: With tons of fun games coming out from time to time, it can be tempting to get apps from third-party stores available on jailbroken phones. However, it is one of the easiest ways to get affected by malware. Resist potential attacks and get your apps from the official Apple App Store.
7. Install a Trustworthy Security Solution: Mobile security software can greatly reduce threats from apps and links even before you download them. In the end, it is always better to be safe than sorry.
Better security on the horizon
Recently, Apple announced that iOS 9 will include an option to use a six-digit code to unlock the device. The update also includes two-factor authentication for users who sign in to Apple services when using a new device or browser. The new authentication process will apply to all Apple devices with TouchID.